Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in analyzing data to drive decision-making processes
- Sales experience is a plus
- Fluency in Spanish or other languages is advantageous
- Exceptional customer service skills with the ability to handle diverse customer interactions
- Knowledge of Service Titan (CRM) background is a plus
This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.
Benefits
Benefits:
...Driver - Get Paid Daily at Uber summary: Driving with Uber offers a flexible earning opportunity for individuals seeking part-time or full-time work. Drivers can cash out their earnings up to five times a day and have the ability to choose their driving hours, making...
...Details Ascension Texas has an amazing opportunity to join Dell Childrens Medical Center as the Chief Nursing Officer ! Dell Childrens is a 335-bed comprehensive pediatric medical center with 2 free-standing locations in Austin, Texas. Dell Childrens has 6 nationally...
...Decatur, AL We offer excellent opportunities for Class A Dry Bulk drivers seeking to strive and flourish in the transportation industry... ...- Home weekly ~ Some weekend work required ~ No pneumatic experience required ~ No tank or hazmat endorsements required...
...of up to $25,000 based on their years of experience!\n **Applicants will be placed in the... ...management \n Applies knowledge of surgical anatomy, physiology and operative technique... ...\n ~ Associates Degree in Surgical Tech preferred. \n ~1 year of experience required...
...Credentialling timeline: 60 days - possibility of expedited process Alumni Healthcare Staffing offers: ~ Weekly Direct Deposits ~ Travel and Lodging Provided if Needed ~ A+ Rated Malpractice Coverage ~24/7 Availability of your Recruiting Consultant & Credentialing...