Job Description

Join Our Team as a Community Experience Specialist – Elevate Resident Satisfaction and Build a Thriving Community! 

Are you passionate about creating a positive living experience for residents?  

Do you have a background in property management and a knack for fostering engaged and vibrant communities? 

We are looking for a Community Experience Specialist to join our team and play a key role in enhancing resident satisfaction and building a thriving community. If you're a customer-focused, proactive individual with a flair for creating memorable experiences, this role is for you! 

What You’ll Be Doing:  

As the Community Experience Specialist, you will be the face of our residential community, responsible for delivering exceptional service to our residents and ensuring they feel at home. You will be involved in everything from resident engagement and event planning to maintaining smooth property operations.  

Your Essential Responsibilities:  

Resident Engagement & Customer Service  

• Create a welcoming environment for residents, ensuring they feel valued and supported.  

• Respond to resident inquiries and feedback with excellent customer service.  

• Organize and execute community events to strengthen resident engagement.  

• Conduct tours and assist with lease signings to ensure a seamless move-in process.  

Community Operations  

• Inspect new resident homes to ensure a positive move-in experience.  

• Perform regular property inspections, assign maintenance tasks, and report issues.  

• Walk the property grounds to maintain curb appeal.  

• Collaborate with the regional sales team to implement effective leasing strategies.  

Administrative Responsibilities  

• Ensure the accuracy of resident accounts and initiate legal actions if necessary.  

• Maintain detailed, accurate resident records.  

• Assist with preparing monthly reports.  

Compliance  

• Adhere to federal and state Fair Housing Laws and all company policies.  

What We’ll Expect from You:  

Qualifications:  

• 2+ years of experience in property management.  

• Strong communication , interpersonal, multitasking, and problem-solving skills.  

• Proficiency with software applications, smartphones, and reporting/analysis tools.  

Skills:  

• Strong interpersonal and conflict-resolution skills  

• Excellent time management, multitasking and organizational skills  

• Detail-oriented with a proactive attitude and motivation to learn

  Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.  

What You Can Expect from Us:  

We offer a comprehensive benefits package designed to support both your personal well-being and professional growth:  

• 20% Rent Discount  

• Excellent Base Pay : $23.00- $25.00 

• New Lease Commissions  

• Renewals commissions – split amongst the team  

• Mileage Reimbursement  

• $300 Morgan Essentials (paid quarterly) 

• Employee Referral Program (Earn up to $750 per referral) 

• Education/Tuition Reimbursement Program  

• Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability  

• Retirement Plan: 401(k) with Company Match  

• Generous Paid Time Off: Including 10 Holidays per year and sick leave  

 

Ready to make a positive impact on our community? Apply today and take the next step in your career with us! 

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.

Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Job Tags

Holiday work, Temporary work,

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