The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. Responsibilities include acting as extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and maximize their productivity; communicating with veterinarian, veterinary technicians and all other associates to maintain patient flow; providing professional, efficient and exceptional service including performing or preparing procedures that do not require veterinarian or veterinary technician assistance; educating clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues; obtaining relevant information and history from clients and maintaining proper and complete medical charts; ensuring safety of pets, clients and associates by utilizing safe restraining techniques, following protocols, and maintaining clean, sterile and organized treatment areas; assisting with surgery as applicable; utilizing technical skills within state practice acts and NAVTA guidelines; mentoring other paraprofessionals; and other assigned duties. The role requires multi-tasking, strong communication, organizational, problem-solving, client service, intellectual, mathematical, and computer skills. Attitudes expected include initiative, integrity, cooperativeness, flexibility, independence, and tolerance for stress. Special working conditions include ability to work at a computer for long periods, confidence around pets, ability to work more than 40 hours per week including weekends and evenings, and physical requirements such as standing, walking, lifting up to 50 pounds, and exposure to various hazards. Experience and education requirements include a certificate from a NAVTA approved Veterinary Assistant program or equivalent, high school diploma preferred, minimum age 18 for radiography duties, and one year related experience with customer service preferred.
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