Job Description

Position: ServiceNow Systems Administrator

Locations : Chantilly, VA, Richardson, TX, or Aurora, CO

Ready Support Services is seeking a ServiceNow Systems Administrator with Application Development experience. The position will maintain, support, and assist in the implementation and development of applications to enhance an existing ServiceNow platform. The program supports a Prime contractor and follows Continuous Integration and Continuous Delivery (CI/CD) practices within a DevSecOps framework. Work is conducted 100% on site in Chantilly Virginia; but can be supported from both Aurora, Colorado, and Richardson, Texas.

Required Skills:

• Must be US Citizen with a TS/SCI security clearance and a counterintelligence polygraph
• Possess DoD 8570 IAT Level II Cert – Security+
• Highly knowledgeable of Information Technology Infrastructure Library (ITIL) practices
• Experience deploying, maintaining & customizing IT Service Management (ITSM) products
• Proficient with IT Operations Management (ITOM) and ServiceNow Discovery
• Adept at resolving Incidents, addressing Problems, supporting Change Management, contributing to Knowledge Bases, and working with a Service Catalog
• Experience creating ServiceNow workflows, establishing business rules, and implementing User Interface (UI) features and integrations on the platform
• Prior programming work with Object Oriented Programming (OOP) through JavaScript
• Familiar with Web Service Integration (API Web Services), specifically RESTful API
• Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, SharePoint, Teams)
• Self-starter with the ability to work both independently and in a collaborative team

Desired Skills:

• Experience with Agile project management, Scrum methodology, and infrastructure architecture design for large scale enterprise environments
• Background in Systems Operations or Engineering supporting complex environment deployment and project management activities; preferably within the Intelligence Community
• Experience with databases and Structured Query Language (SQL): MySQL, MariaDB
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Systems Administrator (CSA)

Education Requirements:

• High school diploma (or equivalent) with 6 years of relevant experience OR
• Bachelor's degree (STEM preferred) with 2+ years of relevant experience

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