Service Desk Technician Job at Merican Inc., Canada

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  • Merican Inc.
  • Canada

Job Description

Job Description

Job Description

Service Desk Technician

Canada – Remote

 

 

How You'll Make An Impact:

  • Provide high quality support by answering calls and tickets directed to the Global Service Desk
  • Respond to and resolve requests within the specified time frame as logged in the ticketing system
  • Work with co-workers to increase knowledge across the Global Service Desk team
  • Develop own technical knowledge to improve ability to resolve requests
  • Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
  • To have a strong eye for detail and an ability to follow procedures
  • Work between the Canary Wharf office and the office in Central London

 

You May be a Good Fit if:

  • Experience supporting Microsoft products such as Windows 11 and Office 365
  • Experience with supporting laptops/MFD and video conferencing equipment
  • At least 2 years’ experience in a fast-paced Service Desk environment
  • Excellent communication skills, both verbal and written

 

What Would Make You Stand Out:

  • Experience Mac IOS
  • Experience supporting VIP users
  • Experience with SCCM

 

 

Job Tags

Work at office, Remote work,

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