Senior Customer Enablement Specialist Job at Property Meld, Rapid City, SD

Ti84V3Q4K3grMlo2ZjlhUmJuM3dldjFzU0E9PQ==
  • Property Meld
  • Rapid City, SD

Job Description

Senior Customer Enablement Specialist

Location: Rapid City, SD

🔍 About the Role

You operate at the intersection of clarity, systems, and service. As a Senior Customer Enablement Specialist, your value comes from seeing what others overlook, turning recurring friction into seamless experiences. You lead through insight, not control. While others fix, you prevent.

You sharpen strategy through execution. Your work bridges the gap between support and scalability, helping anticipate customer needs, reduce volume, and create solutions that last.

This is a role for someone who doesn’t chase visibility but earns influence by making the work better, the systems cleaner, and the customer experience stronger.

💡 What You’ll Do
  • Proactively identify friction in support workflows and implement enablement solutions to reduce volume
  • Engineer self-service pathways (e.g. knowledge articles, videos, guided flows) that empower customers and frontline teams
  • Lead mid-scale initiatives to improve documentation, tooling, and support operations
  • Partner cross-functionally with Product, CS, and Engineering to surface root issues and shape internal readiness
  • Mentor Support and Enablement Specialists, sharing best practices and deepening technical troubleshooting skills
  • Act as a technical and process resource for escalated support issues and internal optimization opportunities

🧠 What You Bring
  • 4+ years in technical support, enablement, customer success, or SaaS operations
  • Strong systems thinking—you can follow a thread to its source and create scalable fixes
  • Clear and confident communicator across levels and departments
  • Proven experience building high-leverage support assets (documentation, automation, training tools)
  • Comfortable operating with ambiguity and aligning cross-functional teams around shared goals
  • Bonus: Experience with customer service platforms (e.g. Zendesk), CMS tools, or support automation

💙 Why Property Meld

We’re on a mission to radically improve maintenance for the property management industry. We move fast, act with humility, and stay loyal to our customers above all else. In this role, your work doesn’t just fix problems, it prevents them. And that’s power.

Job Tags

Similar Jobs

Creative Circle

Art Director Job at Creative Circle

 ...Job Description Our content-focused agency client is looking for an Art Director/ Creative Lead to join their team, on a fulltime basis. This will be remote-first, but Toronto-based. Your portfolio should showcase your social media and content samples. What... 

Akkodis

Remote Medical Device Technical Writer Job at Akkodis

 ...Akkodis is seeking a Remote Medical Device Technical Writer for a six-month contract job with possible extension with a client in Shelton, CT. You will explain scientific and technical ideas in simple language Rate Range: $29.35/hour to $44.00/hour; The rate may be... 

Dexian

Biologist Job at Dexian

 ..., entomology, plant physiology or related field. Key competencies include basic understanding of the principles of plant and animal life, attention to detail, results orientation, customer focus, teamwork, strong written and verbal communication skills, and problem... 

Stratton Mountain

HVAC/R Technician Job at Stratton Mountain

 ...parental leave ~ Paid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY The HVAC/R Professional will coordinate and execute all HAVC/R improvements, repairs and preventative maintenance requirements for resort... 

Teleperformance

MAINTENANCE MANAGER Job at Teleperformance

 ...MAINTENANCE MANAGER Greater Detroit Area $110,000.00 to $125,000.00 Top-performing automotive supplier is motivated to hire a good Maintenance Manager for their team in the greater Detroit area. Are you an experienced Maintenance Manager with...