Job Description

Our client, a payment solutions company, is seeking a Sales Support Specialist for a 12+ month contract role located in Lindon, UT. This role is hybrid.

A Sales Support Specialist is responsible for navigating the application process and assisting in solving customer issues during the onboarding process, providing data and guidance to the sales team to help assist in accelerating the onboarding process, and analyzing Partner and Underwriting Hold trends. They partner with Relationship Managers and Sales Reps (ISCs), stay updated on new product launches, CRM updates, and suggest sales process improvements. Their primary focus is to support the sales team and enhance the onboarding experience.

Responsibilities:

• Maintain multiple databases by entering new and updated customer and account information
• Obtain and prepare source data for entry by compiling customer and account information
• Maintain data entry requirements by following data program techniques and procedures
• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data
• Resolve account deficiencies by corresponding with customer to obtain additional information
• Maintain sales operations by following policies and procedures and reporting needed changes
• Maintain customer confidence and protect sales/operations by keeping information confidential
• Combine and correct account data from multiple systems when information is incorrect or incomplete
• Become application process/customer onboarding subject matter expert for the sales organization
• Provide clear, concise, and professional communication with customers via inbound and outbound phone calls as well as email
• Consistently provide on-time outbound calls according to established schedule
• Demonstrate the ability to provide a good customer experience by taking ownership of your workload and providing updates to your customer(s) throughout the entire onboarding process
• Keep a positive attitude and strive to achieve and retain a collaborative environment with internal customers
• Other tasks as assigned by management

Skills:

• Professional and clear communication skills - verbal and written
• Ability to quickly learn and adapt to changing technology and priorities
• Strong ability to analyze information and use logic, reasoning, and decision making skills
• Ability to multitask
• Self-starter, well-organized, strong attention to detail and thoroughness, and strong problem-solving abilities
• Ability to work effectively on a team, independently, and collaborate with other departments
• Proficient computer skills with quick typing abilities with accuracy
• Organization skills

Qualifications:

• High School Diploma or equivalent
• 2+ years of proven work experience as a sales support associate and/or data entry specialist
• Hands on experience with CRM Systems
• Proficiency with Google Suites, DocuSign, and MS Excel
• In-depth understanding of sales principals and customer service practices
• Excellent communication skills
• Analytical and multi-tasking skills
• Ability to accurately type 50+ words per minute
• Ability to quickly switch your focus
• Teamwork and motivational skills

Pay Rate $18.00 -$20.00/hour.

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