Description We're looking for a Program Manager - Remote , working in IT (excluding Telecommunication) industry in San Francisco, California, United States . Develop and implement strategies to optimize customer service operations and drive continuous improvement. Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management. Act with urgency to ensure priority items are progressed, having a bias for action and focusing on the 20% of work that will get 80% of the impact. Identify and analyze data, customer feedback, and trends to identify areas for improvement and implement corrective actions. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations. Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product. Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities. Manage cross-functional partnerships and insights from customers in French-speaking regions. Serve as the primary point of contact for escalations of customer issues from those regions. #J-18808-Ljbffr PSG Global Solutions
...Training Provided - Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)- In-house training by professional and internal trainers - Training allowance provided for successful candidates -...
...Job Title: Desktop Support Technician Location: Westlake Village, CA( Hybrid) Duration: Contract to hire Pay rate: $20-25/hr Description We are seeking an experienced IT Technician who will be responsible for providing client support of all computer hardware...
...Job Description Nightingale Nurses - Allied is seeking a travel Respiratory Therapist for a travel job in Martinsburg, West Virginia. Job Description & Requirements ~ Specialty: Respiratory Therapist ~ Discipline: Allied Health Professional ~ Start Date:...
...Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a Activities Assistant to join our team! As an Activities Assistant for an Adult Day Program, you work directly under the Activities Director for...
OverviewThe Pharmacy Technician will perform laboratory and pharmacy related duties under the direct supervision of an authorized Nuclear... ...responsible in a fast-paced, highly technical environment required.Ability to lift ~50 lbs. required.Up to 5% travel required. SOFIE