Job Description

Overview The role of a Patient Advocate is to be a champion for our patients and work on their behalf to provide individualized support in the navigation of the order process and to overcome difficult insurance situations. Responsibilities Communicate effectively with our patients by listening, speaking clearly and using everyday language our patients can understand in a calm demeanor Facilitate patient contact and follow up to obtain information necessary for the initial order process Facilitate patient contact and follow up to obtain necessary information for continued authorization of Tactile products in rental cycle Facilitate patient contact and follow up to determine treatment response and satisfaction with use of our products Promptly and professionally respond to and assist patients who report product or service occurrences that require additional review, evaluation or investigation Assess patient file documentation to facilitate shipment of or billing for patient products Assess patient contacts and interactions via direct communication, experience reports, file review in order to coordinate their needs Facilitate timely patient contact to explain reimbursement processes and gather thorough and detailed medical information needed to advance prior authorization, appeal or self-pay Document and summarize patient calls or contact for use by other internal groups and/or for department follow-up Communicate cross-functionally with internal and field teams regarding patient needs Triage incoming patient requests for information and assistance with Tactile products and processes Complete documentation audits to verify complete/correct files for shipment and billing Utilize and monitor assignment queues to prioritize and complete patient related tasks Maintain patient rights while responding to patient and/or caregiver concerns, resolving patient issues and reporting unresolved issues Other duties as assigned Qualifications Education & Experience Required: Bachelor degree or equivalent work experience Preferred: Previous customer or patient support experience Experience within the medical or medical device industry Previous experience utilizing problem resolution and de-escalation techniques Knowledge & Skills Exceptional customer service skills and phone etiquette with the ability to communicate effectively with all different types of patients Strong problem solving and listening skills coupled with patience to be able to assist our patients with the questions and issues they may be experiencing Passionate and eager to learn new skills Ability to adapt to an ever changing environment Able to successfully multitask Complete tasks timely through demonstrating a strength in organization & time management Strong sense of urgency and teamwork Demonstrated ability to manage change effectively Proficient with Microsoft Office suite, specifically Word, Outlook, Teams and Filemaker Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

$20.77 - $27.26 / HR

Additional benefits: non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions. Tactile Medical

Job Tags

Work experience placement, Work at office,

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