Patient Access Representative I Job at Stanford Health Care - University Healthcare Alliance, Newark, NJ

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  • Stanford Health Care - University Healthcare Alliance
  • Newark, NJ

Job Description

Under general supervision, the PAR handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SMP departments/clinics. The PAR staff within SMP contact centers are responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries. The PAR I is an entry-level position with limited or no prior experience; under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team. For situations where the PAR is designated as a "trainee," the incumbent will work under close supervision, requiring mentor sign-off on certain activities. Responsibilities include registering new patients, scheduling appointments, updating patient accounts, identifying insurance plans and referrals, resolving system red flags, responding to high-volume calls and faxes, assisting patients with questions, facilitating communication between patients and physicians, documenting and routing calls, managing EHR and work queues, and adhering to regulatory and compliance standards. The role requires strong communication skills, ability to maintain composure, basic math and computer skills, and ability to organize and prioritize tasks. Physical demands include frequent sitting, walking, occasional standing, bending, and lifting up to 40+ lbs occasionally. The work environment involves office equipment and occasional exposure to various conditions. Travel requirement is about 10%. The position supports Stanford Health Care's C-I-CARE standards for patient-centered interactions and is committed to equal opportunity employment.

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Job Tags

Full time, Traineeship, Work at office, Flexible hours,

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