Role Overview
An expanding global tech company is actively hiring Online Chat Support Agents to provide real-time, non-phone support to its customers via live chat and email. This entry-level role offers $25 to $35 per hour and is fully remote, allowing you to work from anywhere with an internet connection. You don’t need a degree or any prior experience—just solid writing skills, a reliable computer, and a willingness to learn. Training is paid, and shifts are flexible based on your availability.
The Client & What You’ll Be Doing
The client is a fast-scaling digital platform offering tools for creatives and entrepreneurs. Their users often need assistance with account access, billing adjustments, subscription options, and navigating features. As an Online Chat Support Agent, you’ll manage inbound chat conversations and respond to support tickets submitted via email. You’ll use a structured knowledge base, saved replies, and chat productivity tools to provide fast, friendly support without ever needing to get on a phone call.
Primary Job Tasks
Handle Live Chat Sessions: Assist users with urgent questions or issues by offering prompt, helpful responses during their time on the site.
Reply to Email Tickets: Address non-urgent customer support requests submitted via email, using macros and internal documentation to craft thoughtful replies.
Troubleshoot Common Problems: Help users reset passwords, update billing info, fix login errors, and navigate account settings.
Cancel or Modify Subscriptions: Follow internal procedures to update user accounts, manage cancellations, and initiate refunds when appropriate.
Log Tickets and Apply Tags: Maintain clean ticket data by selecting the correct issue type, tagging interactions, and writing clear internal notes.
Use Internal Chat Tools: Communicate with your team via Slack or a similar platform, report bugs, ask questions, or share customer feedback.
Stay Informed About Product Updates: Monitor daily announcements or updates to stay aware of new features, policy changes, or outages.
Meet Key Support Metrics: Aim to exceed minimum expectations in resolution speed, satisfaction ratings, and response consistency.
Proactively Spot Trends: Help improve the customer experience by identifying and reporting recurring complaints, broken features, or outdated resources.
Uphold Brand Tone: Always respond using a consistent voice—friendly, professional, and solution-focused.
A Typical Shift Breakdown
Early in Your Shift
Begin by reviewing any product alerts or internal messages. Open your assigned ticket queue and respond to pending email threads. Log into the live chat dashboard and prepare for active support.
Mid-Shift Workload
Manage multiple live chat conversations while answering email tickets between chats. You’ll work through login issues, billing questions, and basic troubleshooting with accuracy and a positive tone.
Wrapping Up
Close out lingering tickets, pass any unresolved items to the next shift, and update the team on what you saw during your session. Log your shift summary and check for optional learning content or team feedback.
Who We’re Looking For
No college degree or past job experience required—this is an entry-level opportunity
Must have a high school diploma or equivalent
Typing speed of at least 40 words per minute
Strong written English with excellent spelling, grammar, and tone
Basic familiarity with web-based tools and multitasking in browser environments
Comfortable working independently and managing your own remote schedule
Access to a reliable laptop or desktop computer and stable internet connection
Available for at least 20 hours per week (flexible availability preferred)
Willing to receive and act on coaching or performance feedback
Friendly, empathetic, and clear when helping customers in writing
Tips for Performing at a High Level
Writing & Typing Fluency
Use typing websites daily to build speed and reduce errors. Proofread every message and aim for concise, friendly responses.
Learning Product Details
Make time to review internal help docs and customer-facing guides. Familiarity makes you faster and more confident in answering user questions.
Written Tone and Customer Care
Mirror the client’s voice: casual, helpful, and supportive. Begin responses with a welcoming tone and avoid sounding robotic or overly formal.
Managing Live Workload
Work efficiently by pinning essential tabs, using split screens, and keeping saved replies accessible. Stay calm and prioritize the oldest or most urgent requests.
Handling Remote Independence
Stay accountable without being monitored. Use time blocks, checklists, or browser extensions to stay focused and productive.
Growing With Feedback
Use quality assurance notes as a roadmap to improvement. The more coachable you are, the faster you’ll qualify for bonuses and advancement.
Getting Started with the Client
Initial Application
Upload your resume and basic availability. You’ll also answer questions about your internet setup and computer.
Written & Typing Skills Assessment
You’ll complete a 5-minute typing test and 2–3 short writing samples based on real customer scenarios.
Interview or Chat Simulation
Some candidates may complete a quick simulated chat interaction or asynchronous interview.
Paid Virtual Training
Attend a 4–6 day remote training program that walks through tools, workflows, and brand tone. You’ll also complete practice tickets with instructor feedback.
Mentored Trial Shifts
You’ll work 2–3 live shifts under the guidance of a team lead. Coaching is provided in real time to improve speed and tone.
Ongoing Assignment
After successfully completing your trial period, you’ll receive a weekly shift schedule, full dashboard access, and be integrated into your team channels.
Workplace Environment
This client is a remote-first company with agents in over 25 countries. You’ll be part of a culture built on transparency, async communication, and results—not micromanagement. Performance is tracked through measurable KPIs, and recognition is built into everything from team threads to bonus incentives. Agents are regularly promoted into QA, documentation, and shift leadership roles based on performance.
Perks and Extras
Paid onboarding and training
Non-phone environment
Weekly and monthly bonus eligibility
Home office stipend (after 30 days)
Access to Udemy or Coursera learning accounts
Slack-based peer recognition system
Clear internal promotions into QA, lead, or content roles
Choose your shifts based on availability (24/7 coverage needed)
Why This Role May Be the Right Fit for You
Whether you’re new to remote work or looking for a flexible job with real pay and zero degree requirements, this is a great entry point. You’ll be fully trained, supported, and respected in a real professional environment where performance—not credentials—opens doors. With no phone calls, clear processes, and a supportive team, this role is ideal for self-starters looking to build a remote career.
Applicant Questions Answered
Do I need customer service experience?
No. This job is built for beginners. You’ll be trained in everything you need to know.
Is this a phone-based job?
No. All communication is through chat and email—no phone work at all.
Can I work from outside the U.S.?
Yes. This role is open globally to applicants with strong English writing skills and internet access.
What are the hours?
Flexible. You can choose from various shifts across time zones. Weekend and night availability is a plus.
What equipment is required?
A laptop or desktop computer with a reliable internet connection. A headset or second monitor is optional but helpful.
When will I start?
Most candidates begin training within 5–7 business days of applying.
Next Steps to Apply
Click “Apply Now,” upload your resume, and complete the short assessment. Training sessions are launched weekly and roles fill quickly. If you're ready to earn from home with no degree or experience, this is your moment. Apply now and secure your spot.
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