Job Description

Job Description

Job Description

POSITION DESCRIPTION
Retail Professional responsible for expanding the museum visitor's experience by providing exceptional customer service, welcoming and assisting visitors, sales processing, and visual merchandising. This position is in charge of the Museum Shop's social media content, website updates, photography and design, plus assists the manager with data entry, and sales reports.

ESSENTIAL RESPONSIBILITIES

• Website maintenance: making sure items are in stock that are on the website, updating slides and tabs, adding product, processing sales
• Photographing items for social media and the museum calendar
• Design signs for displays and artists bios
• Assist in product development
• Customer sales via POS system; cash out and reconcile receipts
• Monitor visitor activity in the Museum Shop to ensure safety, to prevent theft, to study what and where they are looking, and to get feedback from them on their experience while at the Museum
• Visual merchandising, restocking, and straightening inventory
• Ongoing review of merchandise stock levels
• Maintain work areas - counter, office, and storage
• Incoming shipments: retrieve from shipping area, count, label, and merchandise
• Generate sales reports as requested by the manager
• Stay informed about current and future museum exhibitions and programs
• Answer routine customer questions, emails, mail, and phone inquires
• Shipping and processing paperwork for web sales and mail orders

MINIMUM REQUIREMENTS
Education and Experience

• College degree
• Specialty retail sales experience preferred

Skills and Abilities

• Excellent customer service skills
• Ability to operate a point of sales system (counterpoint)
• Exceptional verbal command of the English language
• Graphic design knowledge
• Strong attention to detail and excellent organizational skills
• Ability to respond quickly to unexpected challenges and shifting priorities
• Ability to juggle competing priorities and set and achieve goals
• Knowledge of, and interest in, art and museums
• Ability to work well independently and collaboratively
• Aptitude in MS Office programs including Word, PowerPoint, and Excel

WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to receive oral and written instructions in English and communicating in English in person, over the telephone, through email, and through other electronic means. The employee must move about their work area, between galleries and storage areas, ascend and descend stairs, and stand and sit for extended periods. The employee is occasionally required to lift, drag and move up to 30 pounds unassisted. The employee is required to visually or otherwise identify, observe and assess. The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Shop Assistant Manager. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to do this role.

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