Job Description

Job Description

Job Description

Essential Functions:

* Independently manages housekeeping personnel, specifically room attendants, housepersons, and laundry attendants, to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling.
* Assist staff and supervisors in the cleaning and inspecting of the property, with the ability to perform all duties required of subordinates.
* Work closely with Housekeeping Supervisor(s) to assist in the recruitment, onboarding, orientation, training, coaching and disciplining, motivating, rewarding, and terminating housekeeping employees.
* Lead by example with professionalism and high standards of cleanliness.
* Ability to anticipate scheduling needs, develop efficient and labor-effective schedule, and communicate weekly to staff in a timely manner as required by hotel policy. Approve schedule weekly with Director of Rooms and General Manager.
* Work with Housekeeping Supervisor(s) to assign daily rooms and duties to staff and inspect work regularly.
* Investigate all guest complaints and maintenance issues. Responsible for resolving, responding, and adjusting operations as needed.
* Works closely with Chief Engineer to manage preventative maintenance program and reports any needed items for timely follow up prior to guest use for correction.
* Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc. Place orders as needed, ensuring budget guidelines are met and checkbook expenses are recorded.
* Inspect and clean public areas to comply with department standards and guest expectations.
* Check all rooms each day to ensure cleanliness. File inspection reports with Director of Rooms & General Manager.
* Maintain internal control of key policy. Train staff on key safety, guest safety, and sign in/out procedures.
* Willingness to work weekends, holidays, and/or flexible hours based on hotel needs.
* Communicate with front desk for daily tasks, room assignments, and room status reports.
* Clean all guestrooms in accordance with the standards and policies of the department.
* Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready and pass room via property internal communication process.
* Ability to prioritize rooms and delegate tasks based on guest arrivals.
* Ability to communicate with managers and from desk staff in a positive, efficient, and friendly manner.
* Keep cart inventory stocked and always organized.
* Check the condition of all paper products in guest rooms. Replace as needed.
* Replace any in- room information cards or collateral, etc. that are damaged.
* Inform front desk of any damage, stains, smoking, missing items, or any cause for additional guest charges to the room
* Communicate all personal guest items left in room immediately by contacting guest as well as front desk manager by following lost and found policy.
* Ensure all guest room floors, stairs, and hallways are cleaned.
* Report room service trays to Room Service staff if applicable.
* Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
* Return all dishes, glassware and ice buckets to dish station.
* Verify all items in the room are in good working condition. Work with engineering department for any needed items.
* Notify Front Desk immediately of any maintenance related issues.
* Maintain cleanliness in public areas, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
* Ensure public space cleaning checklist is completed daily.
* Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use.
* Perform laundry duties as needed.
* Effectively separate F&B and rooms linens, including no mixing of kitchen towels or spa towels.
* Maintain laundry area and storage closets, to be kept cleaned and organized at all times.
* Identify soiled linens and damaged linens and care for per laundry standards.
* Lead any linen donation initiatives.
* Ensure washer/dryer settings are followed per hotel standard and that lint traps are cleaned daily.
* Deliver clean laundry to appropriate linen closets daily to set up for future shifts.
* Report malfunctions of laundry equipment to Engineering Manager and Operations Manager.
* Demonstrate team behavior and attitude of working together to accomplish tasks.
* Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
* Attend all scheduled meetings and training sessions.
* Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
* Comply with all Hotel and HCH time and attendance policies.
* Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hotel Specific Essential Functions:
* Ability to remain standing for 10 hours (or 100% of shift).
* Ability to remain in a stationary position for 8 hours.
* Ability to frequently move and lift up to 50 lbs.
* Ability to walk the property and grounds frequently.
* Ability to move up and down stairs regularly.
* Ability to bend, crouch, and kneel frequently and repetitively during a shift.
* Ability to use repetitive manual dexterity.
* Ability to move quickly based on guest needs.
* Ability to frequently communicate and exchange accurate information effectively.
* Ability to read, write, understand and speak English.

Technology and Equipment:
* Microsoft Office, including Outlook, Word, and Excel programs.
* Property Management System
* Multi-line Phone System
* Radio
* Que Maintenance Software
* Industrial Washer and Dryer
* Fabric Steamer
* Iron and Ironing Board
* Laundry Carts
* Linen bags

Working Environment:
* Work will primarily take place in a hotel environment.
* Group and solo work.
* Practice and observe all safety procedures.
* Interior of hotel, in all areas with exposure to extreme temperatures.
* Exterior of hotel with exposure to weather conditions.
* Exposure to various hazardous chemicals.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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