Help Desk System Specialist 2 - Tysons, VA Job at M.C. Dean, Inc., Vienna, VA

TVB3ZXQ4bXkvMlIwZjlTZWJuNy9mUDFyVEE9PQ==
  • M.C. Dean, Inc.
  • Vienna, VA

Job Description

Your Future at M.C. Dean


We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.


We are seeking a Help Desk System Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.


Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information ; ACTIVE TS/SCI w/ Poly clearance REQUIRED


Work Type: Full-Time


What you'll do:

  • Performing daily systems analysis and proactive preventative maintenance to ensure system health.
  • Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
  • Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
  • Documenting test procedures and results.
  • Helping define and create system level access management in accordance with the customer's standards.
  • Creating user accounts and maintaining and safeguarding user permission groups.
  • Helping to develop and provide training for system users and customers.

Position / Candidate Requirements

  • High School Diploma or a GED and 8 Years of Relevant Experience or
  • Associates Degree and 6 Years of Relevant Experience or
  • Bachelor's Degree and 2 Years of Relevant Experience
  • Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
  • Must be able to obtain vendor Professional Certification.
  • Experience administering LENEL systems is desired.
  • Experience in badge office operations is desired.
  • Strong Oral and written communication skills are essential.
  • Demonstrated background working with multidisciplinary teams.
  • Demonstrated time management and organization skills to meet deadlines and quality objectives.

Abilities

  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

#CJ


#JS

Job Tags

Full time, Local area,

Similar Jobs

NVIDIA Corporation

Senior Product Manager, Automotive AI - Autonomous Vehicles Job at NVIDIA Corporation

We are looking for an AI Product Manager to join our NVIDIA Automotive Product Management team to define and develop products to grow our automotive business. As an Automotive AI Product Manager, you will mold NVIDIA innovative technologies into next generation products... 

City National Bank

Sr. Audit Manager- BSA/AML Job at City National Bank

Overview: SR AUDIT MANAGER BSA/AML WHAT IS THE OPPORTUNITY? The Senior Audit Manager will lead a team of auditors to assess the design and operating effectiveness of internal controls, adherence to regulatory requirements and Bank policies, and the effectiveness... 

Knife River

Distributor Operator Job at Knife River

 ...Knife River is looking for a motivated Distributor Operator for the Idaho Division....  ...summer.You must be able to work both independently and as a team player.Applicants may be...  ...background checks.Knife River is an Equal Opportunity/Affirmative Action employer. All... 

Algo Capital Group

Senior C++ Storage Engineer Job at Algo Capital Group

 ...Senior C++ Storage Engineer- Distributed Systems: A leading High-Frequency Trading firm, known for its exceptional engineering culture and cutting-edge ML/AI infrastructure, is expanding their distributed systems team, looking for a strong and experienced C++ Developer... 

Entegee

Civil Design Engineer Job at Entegee

 ...Seeking a Junior Power Electronics Engineer to design and develop high power AC-DC and DC-DC converters for aerospace and defense applications. Responsibilities: Provide analog circuit and digital design for power conversion products Analyze and design high...