Job Description

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here's an overview of the role:

Position: Service BDC Agent - Experienced Automotive Call Center Agent

Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park

Key Qualifications:

Technical Skills: Proficiency in Microsoft Excel
Team Fit: Dependable, driven team player with a "can-do" attitude
Skills Required: Excellent communication, organization, and customer service skills
Language: Bilingual proficiency is a plus

Responsibilities:

Build strong rapport with guests to secure service appointments and instill confidence in the dealership
Utilize CRM software to handle reservations and maintain effective follow-up
Make outbound calls to schedule accessories or equipment installation for vehicle purchases
Gain in-depth knowledge of products and services
Provide a world-class experience to every guest
Flexible availability for day, evening, and weekend shifts (closed Sundays)

Benefits:

Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
Eligibility: Full-time associates only, with specific eligibility requirements

This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment. Lexus of Winter Park

Job Tags

Holiday work, Full time, Flexible hours, Weekend work, Sunday, Day shift,

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Experienced Automotive Call Center Agent Job at Lexus of Winter Park, Winter Park, FL

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