Job Description

Desktop Support (Data Center)

Location : Richmond VA/Henrico, VA (onsite)

DC technician

• Physical layer: fiber optic connections, contamination, cleaning
• Understand ESD best practices
• Comfortable with text based CLI
• Familiar with IP based networking
• A+/Network+ level of knowledge required
• Good understanding of OSI layer and network principles
• 2+ years of DC experience required
• 4+ years of IT related experience required
• Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
• Understanding BGP routing protocols, spanning tree, VRRP, LACP
• Good organization, multitasking and communication skills
• Microsoft Office Tools: Word, Outlook, Excel
• Understanding of network procedures, environmental and safety management in a DC environment
• Culture / Team fit
• Ambitious / Hard working / Go getter / Coachable / Mentor

Responsibilities:

• Physical hardware swaps: (Fabric and Backbone)
• Optical transceiver swaps / Circuit diagnosis
• Line card swap
• TOR Replacement
• Work with vendors for RMA's
• Must be able to lift 50lbs
• Asset Management
• Tools and Ticket management
• Build relationships with partner teams within the DC
• Ability to review hardware logs, isolate and identify root cause
• Remote link troubleshooting
• Ability to mentor and guide L1 resource

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