Job Description

Title: Desktop Support Location: Vienna, VA Duration: 6 month contract, with possible extension Compensation: $20.00 - $22.00 Work Requirements: USC, GC or Authorized to work in US Desktop Support HDQ (Vienna, VA) - 100% on site Interpersonal/Communication:

• Excellent oral & written communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures
• Strong Customer Service Background

Technical Knowledge/Skills:

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (2FA, phishing)
• Ticketing system experience (ServiceNow)

Experience:

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

A Desktop Support Operator provides support to end-users by troubleshooting hardware and software issues related to desktop systems "1. Proficiency in desktop support tools and techniques 2. Strong problem-solving and communication skills" Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text. INSPYR Solutions

Job Tags

Contract work, Local area, Remote work, Flexible hours,

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