Job Description

Job Description

Job Description

The Parts Service Manager is responsible for oversee technicians' inventory, ordering branch and service tech parts, preparing warranty claims, reporting and quality control records, completing job status reports, overseeing outside copier technician's daily activities, Dispatching, oversee shipping and delivery of supplies and equipment, setting up new and re-manufactured equipment, Scheduling deliveries with our customers, Receiving machines, parts and supplies. Able to Drive a Box Truck as a back up is a Plus

• Administrative – Maintain department communication in order to complete work and grow service labor sales. Utilize various computer programs such as EAutomate, and FM Audit . Plan work schedule for outside technicians, and respond to emails in a timely manner. Maintain a clean, orderly and safe work area and appearance.

• Inventory Control – Maintain Kyocera and Konica Minolta equipment, supply and parts inventory.

• Service – Complete service data on invoices. Complete copier technician's open and close work orders in a timely manner in order to minimize aged work-in-process. Performs basic diagnostics and determines what repairs are needed and advises customers technician on site arrival time. Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems. Prepare warranty information. Service and maintain company vehicle and shop. Maintain condition of vehicles , inventory, tools and equipment. Read and understand copier operating manuals, Maintain quality control records. Generate work preview reports. Complete job status reports. Work order log. Work with customer invoicing problems.

• Manage – Give yearly performance reviews for department technicians and delivery personnel. Determine labor needed in preparation for work loads and plan the work schedule. Work with Kyocera & Konica Minolta Representatives to communicate difficult machine issues. Assist factory and engineers with diagnosing technical machine issues. Ensure Service Department is productive.
• Training – Work with employees in obtaining technician certification and complete training needs.
• Oversee Delivers of parts and equipment installations
• Assist with other duties assigned and directed by corporate management within the frame work of Quality Business Solution's objectives.

Knowledge/Skills/Abilities

• Strong knowledge of Kyocera & Konica Minolta equipment.
• Ability to multitask and able to organize and prioritize numerous tasks and complete them under time constraints.
• Ability to manage outside copier techs daily schedule and keep our customers satisfied with a 2-4 hour on site response time.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to grow our service department while putting our customers first.
• Good skills in operating vehicles and equipment used for diagnostic purposes
• Strong focus on customer service.
• Strong knowledge of Microsoft Office and Internet.
• Able to communicate effectively as appropriate for the needs of customers or coworkers.
• Strong attention to detail
• Able to work effectively in a team environment.
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Demonstrates openness to new procedures, technology and structure.

Education/Work Experience

2-year certificate from college and 10+ years of Copier Industry Experience.

Quality Business Solutions is headquartered in Baltimore, Maryland and is a family-owned and operated business that seeks and recruits the best IT, Sales, Copier Service and Administrative people in the industry.

Company Description

Quality Business Solutions is headquartered in Baltimore, Maryland and is a family-owned and operated business that seeks and recruits the best IT, Sales, Copier Service and Administrative people in the industry.

Job Tags

Similar Jobs