Job Summary: The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities:
Qualifications:
Preferred Qualifications:
Physical Requirements: The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay: The salary range for this position is $16.12 to $19.46 per hour.
Union Affiliation: This position is represented by United Healthcare Workers East, Local 1199.
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