Call Center Manager Job at CornerStone Professional Placement, Mesquite, TX

TlBNUnRzNngrbU43ZmRhUmFIUHhlUDFpUXc9PQ==
  • CornerStone Professional Placement
  • Mesquite, TX

Job Description

CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area . As the Call Center Manager , you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW!

Requirements & Responsibilities for the Call Center Manager:

  • High School Diploma or GED
  • At least 5 years of management/supervisory experience
  • Oversee agents’ time management, provide regular coaching, and handle escalated calls
  • Manage service levels and abandonment rates on a daily, weekly, and monthly basis
  • Complete payroll duties and ensure adherence to company policies
  • Conduct quality assurance monitoring and assist in managing shrinkage
  • Ability to analyze data and create presentations for management
  • Bilingual in Spanish is a plus; candidates must pass a drug test and background check

Compensation for the Call Center Manager:

  • Employment Type: Full-Time, Direct Hire
  • Schedule: Monday to Friday - 40 hours per week
  • Salary/Pay: $60,000 - $70,000
  • Location: Mesquite, TX (Onsite)
  • Benefits: Full Benefits package

Job Tags

Full time, Monday to Friday,

Similar Jobs

Marina Sirras & Associates LLC

Conflicts Analyst Job at Marina Sirras & Associates LLC

 ...Our client, an AM LAW 100 law firm, has an immediate need for a Conflicts Analyst. This is a hybrid/remote position that can be based in Washington, Oregon, California or Idaho. Pursuant to California and Washington regulation, the annual salary range for this position... 

Crown Cork & Seal USA, Inc. Careers

Millwright (Night Shift) - Hourly Job at Crown Cork & Seal USA, Inc. Careers

 ...Beverage Division. LOCATION: Crown Beverage Packaging, Conroe Plant #016, 2501 North Frazier Street, Conroe, Texas, 77303...  ...humid conditions, fumes or airborne particles, toxic or caustic chemicals, and vibration. ~ The team member may occasionally be exposed... 

AT&M Consulting LLC

Android Developer with 6-10 years of experience Job at AT&M Consulting LLC

 ...Key Required skills: #5+ years of experience with Android 6.0 (API level 23)+# Should be able to Work on a brand-new banking application...  ...~ Minimum 6+ years overall experience as a Android Developer ~ Bachelor's degree or equivalent experience in Computer Science... 

Walmart Inc.

(USA) Area Manager - Quality Assurance/Systems (Grocery) Job at Walmart Inc.

 ...integrity, ethics and compliance, models the Walmart values to support and foster our culture;...  ...and company-paid life insurance. Paid time off benefits include PTO (including sick leave...  ...benefit program for full-time and part-time associates in Walmart and Sam's Club... 

Amazon Flex

Amazon Flex Delivery Driver - Earn $15.00 - $18.00/hr Job at Amazon Flex

 ...delivery drivers earn between $15.00 - $18.00!*Actual earnings...  ...tools to help you save money and time. Adjust your work, not your...  ...employed / No-contract / Temporary / Part-time / Shift-work Who can...  ...make great delivery partners. Hours are completely flexible. You...