Job Description

CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area . As the Call Center Manager , you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW!

Requirements & Responsibilities for the Call Center Manager:

• High School Diploma or GED
• At least 5 years of management/supervisory experience
• Oversee agents’ time management, provide regular coaching, and handle escalated calls
• Manage service levels and abandonment rates on a daily, weekly, and monthly basis
• Complete payroll duties and ensure adherence to company policies
• Conduct quality assurance monitoring and assist in managing shrinkage
• Ability to analyze data and create presentations for management
• Bilingual in Spanish is a plus; candidates must pass a drug test and background check

Compensation for the Call Center Manager:

• Employment Type: Full-Time, Direct Hire
• Schedule: Monday to Friday - 40 hours per week
• Salary/Pay: $60,000 - $70,000
• Location: Mesquite, TX (Onsite)
• Benefits: Full Benefits package

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