Company Description Job Description Seeking a highly skilled and motivated Project Manager with a proven track record in managing call center technology projects. As a Project Manager, you will be responsible for overseeing the planning, execution, and successful delivery of projects related to call center technology implementation, upgrades, and optimizations. Key Responsibilities : Project Planning: Develop comprehensive project plans, timelines, and budgets, considering the specific requirements of call center technology initiatives. Collaborate with cross-functional teams to ensure alignment with business objectives. Project Execution: Lead project teams in executing tasks, coordinating resources, and managing project risks. Proactively identify and resolve issues to keep projects on track and within scope. Stakeholder Management: Establish clear communication channels with key stakeholders, including call center managers, IT teams, vendors, and senior leadership. Provide regular project updates and ensure alignment with business priorities. Created Call center workflow journeys, routing analyst work experience required. Change Management: Collaborate with change management teams to facilitate smooth transitions during technology implementations or process changes within the call center environment. Qualifications Proven experience in managing call center technology projects, preferably with hands-on experience in call center operations. Strong understanding of call center technologies such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Customer Relationship Management (CRM) systems, and workforce management tools. Excellent communication, interpersonal, and presentation skills. Proficiency in project management tools and software. Additional Information All your information will be kept confidential according to EEO guidelines. Lloyd Staffing
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