Job Description
We are looking for a dedicated Bank Teller to join our team in Raleigh, North Carolina. This is a Contract-to-permanent position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while providing exceptional support to our diverse clientele. If you thrive in a fast-paced environment and are passionate about delivering top-notch customer service, we encourage you to apply.
Responsibilities:
• Respond to inbound customer inquiries, including card activations, account issues, and general requests.
• Accurately document customer interactions and account updates using the designated software tools.
• Resolve customer concerns efficiently while maintaining a high level of satisfaction.
• Communicate effectively with Spanish-speaking clients, offering translation support when necessary.
• Collaborate with team members to ensure consistent service quality and adherence to company policies.
• Stay informed about organizational procedures and updates to provide accurate information to customers.
• Address customer feedback constructively to identify areas of improvement.
• Handle sensitive account information with discretion and compliance to security protocols.
• Proven experience in customer service or a related field.
• • Strong interpersonal skills with a focus on customer satisfaction.
• Attention to detail and accuracy in documenting customer interactions.
• Ability to adapt to a dynamic environment and manage multiple tasks effectively.
• Familiarity with customer service software or tools is preferred.
• High level of professionalism and ability to handle sensitive information responsibly.
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