Job Description The Assistant Guest Experience Manager supports the Guest Experience Manager in overseeing the daily operations of the Front Desk, Bell/Door, and Guest Experience. This position ensures that the front office team delivers a flawless arrival, stay, and departure experience for every guest. The Assistant Guest Experience Manager provides leadership, coaching, and hands-on support to staff while maintaining Faena’s standards of luxury service and efficiency. This position has an annual compensation rate of $85,000. DUTIES AND RESPONSIBILITIES Supervise and support the daily activities of the Front Desk and Bell/Door staff, ensuring smooth guest flow and timely service. Oversee guest check-in/check-out processes, billing accuracy, and pre-arrival preparations. Act as Manager on Duty as needed, handling guest complaints, special requests, and service recovery. Ensure consistent delivery of Forbes 5-star service standards across all guest touchpoints. Train, mentor, and coach front office team members to enhance performance, professionalism, and guest engagement. Assist with scheduling, payroll submission, and time & attendance tracking. Support the management of VIP, group, and special occasion arrivals. Collaborate with Housekeeping, Concierge, IRD, and Engineering to resolve issues quickly and efficiently. Monitor room inventory and coordinate with the Rooms Controller for effective room assignments. Ensure all equipment and systems are functioning properly, reporting malfunctions or maintenance needs promptly. #J-18808-Ljbffr FAENA
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