Job Description
Evening and weekends available 12pm-8:30pm
Joyce Windows, Sunrooms, and Baths
Are you an experienced leader who thrives in a fast-paced outbound call center environment? Do you have a passion for motivating teams and ensuring success through exceptional coaching and management? If so, we're looking for you to join our team as an
Appointment Setter Supervisor !
In this role, you'll lead a team of outbound Appointment Setters focused on scheduling consultations with warm and hot leads. You'll drive performance by mentoring team members, tracking KPIs, and fostering a positive and energetic atmosphere where success is celebrated.
Responsibilities - Oversee daily operations of the outbound call center team, ensuring targets are met.
- Monitor and analyze individual and team performance, providing regular feedback and coaching.
- Assist with onboarding and training new team members to ensure consistent messaging and techniques.
- Maintain and enforce scripts, procedures, and best practices to optimize results.
- Resolve escalated homeowner concerns and ensure a high level of customer satisfaction.
- Collaborate with the management team to develop strategies for achieving department goals.
- Generate performance reports and identify opportunities for improvement.
Requirements - Proven experience as a supervisor or team lead in a call center, telemarketing, or appointment setting environment.
- Strong leadership and motivational skills with the ability to coach and mentor effectively.
- Excellent verbal communication and problem-solving skills.
- Familiarity with CRM systems and call center software.
- Ability to manage multiple priorities in a fast-paced setting.
- High School Diploma or GED required; advanced education is a plus.
Benefits - Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and life insurance options.
- Paid time off, including vacation and holidays.
- 401(K) retirement plan.
- Career advancement opportunities in a supportive and collaborative environment.
About Us At Joyce Windows, Sunrooms, and Baths, we've been transforming homes for decades with top-quality solutions and exceptional service. As part of our leadership team, you'll play a critical role in ensuring our Appointment Setters deliver the first-class service that has become our hallmark.
If you're a results-driven leader who's ready to take your career to the next level, apply today to join our team as an
Appointment Setter Supervisor ! Joyce Windows, Sunrooms & Baths
Job Tags
Holiday work, Weekend work,